Contact

Troubleshooting Internet Connection Issues on Windows

1. Check Network Connections
2. Use the Network Troubleshooter
3. Restart Your Modem and Router
4. Check the Network Settings
5. Renew IP Address
6. Flush DNS Cache
7. Check Your Firewall and Antivirus Software
8. If Issues Persist

Troubleshooting Internet Connection Issues on Mac

1. Check Network Preferences
2. Use Wireless Diagnostics
3. Restart Your Modem and Router
4. Renew DHCP Lease
5. Flush DNS Cache
6. Check Firewall Settings
7. If Issues Persist

For the best performance of your West Wind Wireless internet, it's crucial to position the router effectively within your space. Follow these guidelines to maximize your router’s connectivity and overall network efficiency:

1. Strategic Placement Near Windows or Higher Elevations: Position your West Wind Wireless router close to a window or in an elevated area, ideally on an upper floor. This placement enhances the router's ability to receive and transmit signals more efficiently, boosting your connection strength.
2. Avoid Metal Barriers: Keep the router away from metal objects and structures, as these can significantly disrupt wireless signal flow, leading to poorer connection quality. Examples of these types of obstructions could be metal flag poles, TV antennas, satellite dishes, metal scaffolds, etc.
3. Protect from Sunlight: Ensure your West Wind Wireless router is not placed in direct sunlight. Continuous exposure to direct sunlight can degrade the router’s functionality, cause over-heating issues, and reduce its lifespan. We realize this is a little counter-intuitive to the advice of placing it next to a window for clear line of sight communications, but it is worth considering when troubleshooting chronic issues.
4. Distance from Electronic Interference: To prevent signal interference, maintain a good distance between your router and devices that could cause disruptions. These include:

By following these positioning tips, you'll ensure that your West Wind Wireless router operates at its best, maintaining a strong and stable connection throughout your home or office.

There are two ways to reset a West Wind Wireless router:

1. Power Cycling

Pull the power plug from either the device or the wall for about 30 seconds, then plug it back in. Wait 5 full minutes for the router to restart, run diagnostic checks, synchronize with backend systems, and establish a cellular connection. Then try reconnecting to the WiFi network.

2. Hard Reset

Please DO NOT hard reset your router without first talking with a member of the Support Team. Doing so will cause your router lose all of its settings and to revert to a factory state. This means that your WiFi network name will change and any device that's ever been connected will need to be reconnected to the network. It is very cumbersome and time consuming.

Sometimes the antennas can become loose. You can tigthen them up by removing the antenna first, then very gently use a 5/16" or 8mm wrench or socket to re-tighten the nut on the router. Be sure not to over-tighten and damage the connectors.

Yes, our routers and service are designed to operate on any public cellular networks in the United States. Anywhere you have a signal you will have internet!

Experiencing difficulties with printing or accessing other network devices on your West Wind Wireless network? Here’s how to resolve these issues, tailored for both Windows and Mac users.

For Windows Users

1. Network Identification
2. Check Network Connectivity
3. Verify Printer and Device Settings
4. Restart Your Devices
5. Disable Firewall Temporarily
6. Run the Network Troubleshooter
7. Check IP Address Configuration

For Mac Users

1. Network Identification
2. Check Network Connectivity
3. Verify Printer and Device Settings
4. Restart Your Devices
5. Disable Firewall Temporarily
6. Run Wireless Diagnostics
7. Check Network Settings

General Tips

• Check for Software Updates: Make sure all devices are running the latest firmware and software versions to enhance functionality and connectivity.
• Consult Device Manuals: Look at the printer’s or network device’s manual for specific troubleshooting guidance related to network connectivity.

Should these steps fail to resolve the issue, contacting West Wind Wireless Support for additional assistance is recommended.

Yes, you can enjoy online gaming on platforms like Xbox, PlayStation, and PC. Performance may vary depending on your proximity to a cell tower and local
network conditions.

Yes, streaming HD or 4K content is possible with our service. The quality of the stream will depend on your distance from the tower and the technology used by the tower’s antennas.

Absolutely!
We started West Wind Wireless to provide reliable, affordable internet access to those without traditional high-speed options. Our commitment to hassle free service and hands on customer support sets us apart from the competition.